Frequently Asked Questions

Where is MassiveJoes.com™ Headquarters (MJHQ) located?
We are located at14 Furness Avenue, Edwardstown, SA, 5039

What are your domestic shipping rates?
We like to keep things simple, so we have a flat domestic shipping rate of $9.95 for all orders under $150. Better yet, if you order above $150, your order ships anywhere in Australia for free. Need more info? Check out our Shipping Information.

Do you ship internationally?
Yes, we do! Please see our International Shipping Information.

I have just ordered online – am I able to pick up my order instead of having it shipped to me?
Of course you can! Simply contact us on (08) 8374 4954 to make a time to pick up your order. But be quick, you’ll have to let us know before our super-fast warehouse team dispatch your order! Orders are strictly to be picked up from our Headquarters located at 14 Furness Avenue, Edwardstown, SA, 5039.

I have just purchased and paid for my order – when can I expect delivery?
We rush to ensure that all orders are dispatched within 1 business day of payment being received in full. Please see our Shipping Information for approximate delivery times to your location.

I purchased and paid for my order a day or two ago, where is my order?
Don’t worry, it’s on its way. You can track your order online using the tracking number that was sent to your registered email address. If you need assistance, please don’t hesitate to contact us.

I need some help – can I contact you?
We’re always up for a chat, so feel free to contact us anytime.

When are you guys going to start making your own range of supplements?
Soon…

I have just received my apparel and unfortunately I selected the wrong size. Can I exchange it for a different size?
Of course you can. Simply contact us with the subject line “Apparel Exchange” and we will help you out. All you’ll have to cover are the return postage costs.

How much do you bench?
How much do YOU bench?