Price Match Guarantee

Price Match Guarantee

We are pleased to present our Price Match Guarantee for Australian customers!

Simply provide evidence of a cheaper advertised price for any identical product and once verified we will happily match the price both online & in-store.

Price-Match-Guarantee

 

In Store Price Matching

Simply visit any MassiveJoes Retail Store with evidence of a cheaper advertised price for the product you wish to purchase. Our staff will review your evidence on the spot and, if verified, will happily match the price for you immediately on the spot.

 

Online Price Matching

Simply submit a price match request by clicking the "Price Match" button on the product page of the product you wish to purchase and complete the online form to provide evidence of a cheaper advertised price for the identical product.

Your evidence will be reviewed within 1 business day and if verified we will happily match the price by providing you with a discount voucher equivalent to the price difference that can be used upon checkout online.

 

Frequently Asked Questions

1. What is the criteria for verification of my evidence of a cheaper price?

It's really quite simple. The cheaper price needs to be an everyday advertised price (not a special or a sale price), it needs to be from a reputable retailer (not your mate selling supps that "fell off the back of a truck"), it needs to be for a product that is in stock and has at least 6 months left on its best before date, and it needs to be the price you would pay to have the product in your hands right now (including any shipping and handling fees).

2. Do you match prices from international supplement stores?

Yes. Our Price Match Guarantee applies to any supplement retailer anywhere on the planet that offers shipping to Australia. Please note however, the price that we will match is the landed price in Australian Dollars inclusive of shipping, handling, international currency conversion fees, Customs fees and GST (in simple terms, the price you would pay to have the product in your hands right now).

3. Do you match prices in store? Or just online?

Yes. Our Price Match Guarantee applies both in store and online.

4. What is considered sufficient evidence of a lower advertised price?

Either a link to a live website page showing the lower advertised price or a printed in-date retailer catalogue showing the lower advertised price. 

5. I've submitted my price match request online - how long do I need to wait for a response?

1 business day. We review all price match requests first thing every morning of every business day.

6. If my online price match request is verified, is the discount code only valid for one use?

Yes. All discount codes are single use only.

7. Can I submit more than 1 price match request per online order?

No. You can only sumbit 1 price match request per online order.

8. Is there a limit to how many units of a price matched product I can buy?

No. There are no limits and you can buy as many units as you like.

9. Does your Price Match Guarantee apply to customers outside of Australia?

No. At this time our Price Match Guarantee is for Australian customers only.

10. Does your Price Match Guarantee apply to products on special or part of a sale?

No. Our Price Match Guarantee only applies to everyday advertised prices, excluding specials or sales.

11. Why would I shop anywhere other than MassiveJoes?

You wouldn't. With international express shipping, a massive range of products, a multitude of payment methods, a free loyalty program, and a price match guarantee, there is absolutely no reason to shop for your supplements anywhere else on the planet! What are you waiting for? Start shopping now!

Price Match Guarantee are strictly subject to no further discounts.

 

Got a question about our Price Match Guarantee that you can't find an answer for? Contact us now.