PAYMENT METHODS. MassiveJoes.com™ accepts the following methods of payment: 1. Bank Deposit 2. Paypal We do prefer a direct bank deposit however we offer Paypal as an alternative for customers who prefer the security of Paypal. POSTAGE AND HANDLING. All items are sent via regular Australia Post. MassiveJoes.com™ will not post any product until payment for that product has been received. All products are posted within one business day of payment being received. MassiveJoes.com™ assumes no responsibility for products that are lost or broken during transit. We will post with insurance at the customer's request, however the extra cost incurred by the insurance must be covered by the customer. We can post using Express Post also if it is requested by the customer, however the customer must cover the extra cost of using this service. All postage and handling prices include a small charge to cover the cost of packaging. RETURNS. MassiveJoes.com™ will accept returns if the product is faulty or is not as described in the item description. If an item is to be returned it must be returned in its original, sealed package and must be unused. Returns will be given as a full refund of the purchase price or as a credit. Postage and handling costs will not be refunded, except in the case where MassiveJoes.com™ has been grossly negligent.